Complaints Policy Report 2023 - 2024

Download this report as a PDF (3 pages, 150KB)

Contents

  1. Background to the Complaints Policy
  2. Complaints received by the Northern Ireland Assembly
  3. Conclusions

 

Section 1 - Background to the Complaints Policy

1.1 The Assembly Commission, in common with other public bodies, provides a method for members of the public to make a complaint about Assembly Commission staff, services and/or perceived failures in complying with the Assembly Commission's Equality Scheme.

1.2 The Complaints Policy, which is published on the Assembly's website, lists the type of complaints that may be made. These are:

  • Our failure to provide a service;
  • Inadequate standard of service;
  • Assembly Commission policies; and
  • Treatment by or attitude of a member of Assembly Commission staff.

The Policy also makes clear the issues that will not be considered under it. These are:

  • Decisions of the Northern Ireland Assembly;
  • MLAs or their staff;
  • Executive Ministers;
  • Executive Departmental policy; or
  • The merits of decisions taken by the Assembly Commission acting within its legal powers.

 

Section 2 - Complaints received by the Northern Ireland Assembly

2.1 For the period 1 April 2023 to 31 March 2024 there were no admissible complaints.

 

Section 3 - Conclusions

3.1 The fact that there were no admissible complaints during this period pays tribute to the efforts of the Assembly Commission to ensure services are delivered fairly and transparently.

3.2 The Assembly Commission continues to endeavour to provide high quality and professional services for the public and minimise the number of complaints.