Promoting innovation in our systems to improve services to our customers

Corporate Systems Project - Review and implement revised, effective and efficient, corporate systems for expenditure proposals, procurement, finance, HR and management information.

Owner: Director of Corporate Services

Complete process mapping and market sounding.

Seek approval of Project Initiation Document (including business case).

Complete pre-procurement analysis and system design.

Issue Tender and award     contract(s).

Implement system(s) including full user training.

On-going training of staff.

Complete Post Project Evaluation and close project.

Promoting innovation in our systems to improve services to our customers

Upgrade and modernise our security infrastructure through delivery of the 

new Parliament Buildings Security System (PBSS). 

Owner: Director of Corporate Services

Progress pre-tender procurement work.

Issue Tender and award contract.

Implement System.

Complete training.

Complete Post Project Evaluation and close project.

Promoting innovation in our systems to improve services to our customers

Replace, upgrade and modernise Parliament Buildings telephone system.

Owner: Clerk/CE

Complete required project documentation.

Launch tender process.

Evaluate tenders.

Seek Commission approval to proceed with project.

Award contract.

Implement solution including migration of existing telephone numbers.

Decommission analogue system including disposal of redundant hardware.

Complete Post Project Evaluation  and close project.

Promoting innovation in our systems to improve services to our customers

Review information management in the Assembly Secretariat to develop a more efficient and effective information management system.

Owner: Director of Legal, Governance and Research Services

Start review including Terms of Reference, Scope, Intended Outcomes, etc.

Decide on recommendations from review.

Establish Project Board for governance of the project.

Develop and gain approval for business case for the project.  

Complete pre-tender procurement work  including development of specification.

Complete procurement phase.

Implement system and complete training.

Complete Post Project Evaluation and close project. 

Ensuring our people have the support policies and tools required to adapt to changing demands

Conduct an organisation wide 

Pay and Grading exercise.

Owner: Director of Corporate Services 

Seek agreement with TUS on approach to grading and pay benchmarking process.

Develop business case.

Develop and agree revised job evaluation methodology.

Evaluate all Secretariat posts using revised methodology.

Develop revised pay scales.

Negotiate with TUS on pay scales and grade boundaries.

Make recommendations to Commission on final pay and grading settlement. 

Implement revised grading structures and pay scales.

Ensuring our people have the support policies and tools required to adapt to changing demands

Healthy, Happy Workplace - reassess all allocated accommodation, improve the physical working environment, and how we can interact with it.

Owner: Chair of working group

Establish working group.

Establish intended outcomes.

Develop Terms of Reference and commence review.

Consider recommended improvements from review.

Develop plans for agreed recommendations including full budgetary implications.

Implement agreed actions including changes to policies, workplace environment, etc.

Ongoing delivery and review.

Ongoing delivery and review.

Driving improvement in our performance by monitoring key service standards and benchmarking against relevant comparators

Establish a methodology to assist Business Areas to review and, where possible, make improvements to their business processes.

Owner: Director of Corporate Services

Agree, communicate and pilot methodology.

Embed methodology to ensure regular use across all business areas.

Complete review of actual improvements delivered through use of methodology.

Complete review of methodology.

Ongoing delivery and review.

Ensuring high standards in equality, governance and regulatory compliance through effective and efficient processes

Investigate, implement and embed best practice equality, governance and regulatory compliance processes across the Secretariat.

Owner: Chair of working group

Establish working group, representative of the relevant parts of the organisation to consider best practice improvements.

Develop, consult and agree on planned improvements.

Implement planned improvements.

Review success of implementation and validate improved outcomes via a Post Project Evaluation process.

Ongoing delivery and review.

Ensuring high standards in equality, governance and regulatory compliance through effective and efficient processes

Review corporate monitoring requirements to include source, volume, frequency, and requirement (organisational versus statutory).

Owner: Chair of working group

Establish working group, representative of the organisation.

Review current position and develop draft recommendations.

Consult stakeholders on draft recommendations.

Implement agreed recommendations.

Review effectiveness.